A: We’re proud to care for pets throughout Annapolis and the surrounding area! Take a look at our service area above to see where Baytail Co currently operates. Don’t see your neighborhood listed? Feel free to reach out! We’re always happy to see if we can accommodate your location.

A: Yes! We are fully insured.

A: No, Baytail Co does not charge additional per-pet fees. Our pricing is designed to be simple and transparent, so there are no extra charges just because you have more than one pet. We'll always help you choose the visit length that best fits your household's needs.

A: No, we do not board pets. Instead of boarding, we provide in-home care by staying in your home so your pet can remain comfortable in their familiar environment. This helps reduce stress, keeps their routine consistent, and allows them to receive personalized, one-on-one care while you’re away. Click the button below to learn more about our Overnight Care!

A: We don’t offer traditional memberships, but we do offer weekly recurring discounts for both Dog Walks and Pet Check-Ins. Book 2–3 visits per week and save 10%, or 4+ visits per week and save 15%, plus priority booking and more consistent visit times.

Click here for Recurring Dog Walking Discounts

Click here for Recurring Pet Check-Ins Discounts

A: Yes! All new clients are required to complete an in-person consultation before their first service. This gives us the opportunity to meet you and your pet, learn about their unique needs and routines, and ensure we're the right fit. It's an important first step in providing the personalized, attentive care your pet deserves!

A: Click the "New Clients" button below and start Step 1!

A: Absolutely! After each completed visit, you'll receive a personalized update through the Time To Pet app, including photos and details about your pet's care.

A: For security and convenience, Baytail Co does not collect or retain physical house keys. Clients are responsible for providing a secure, reliable method of entry, such as a lockbox, smart lock, or approved keyless entry system. Access instructions are securely documented in your client profile so our team can access your home safely during scheduled visits.

A: Our cancellation policies vary depending on the service booked. We recommend reviewing our policies before scheduling so you know what to expect if your plans change.